When hiring, it’s easy to focus just on the technical skills. Find a Veterinary Technician who can take an X-ray or a contractor who can drive a skid steer and you’ve found a good candidate, right? Maybe not. A hyper focus on hard skills can mean you miss out on quality candidates and end up with employees who can’t collaborate, lead or communicate. Soft skills or people skills are vital to the success of your business. Looking for people skills in new hires and developing them in your existing workforce can make a big difference for productivity, profitability, and even retention.