For many in the service industry, the struggle to balance life and a retail shift schedule leaves little time for chasing career aspirations or returning to a traditional brick and mortar institution. And the opportunity to apply for jobs with better hours, better pay, or greater responsibilities often require a high school diploma. This can leave valuable workers like Chantel Maull, a two-year employee of Church's Chicken without many options for improvement. But Chantel has a lot to celebrate having recently earned both a high school diploma and a promotion from her employer.