First-time pet ownership can be both exciting and daunting, not only for the owner, but also for the animal. Over the past few months pet ownership has grown, including increased pet adoption, and your practice’s new clients will understandably desire quality care for their animals and compete for your attention. With this in mind, as appointments from new owners increase, what are you doing to meet both their needs and the needs of their new furry friends?
Hosted by Penn Foster, The Influx of First-Time Pet Owners: How to Best Prepare and Train Your Employees is a dynamic webinar that dives into the role an animal health team plays in reducing stress for first-time owners while trying to keep their animals healthy. This webinar will also highlight the skills necessary to improve your practice’s understanding of how to support this particular client group in these unique circumstances.
You will finish this webinar with a better understanding of:
- How to manage your business more effectively and ensure that, operationally, staff can meet the demands resulting from the boost in pet ownership.
- How to help each member of the animal health team operate at the top of their license and gain the skills necessary to address this influx of new clients.
- How to calm anxieties of new owners as their pets receive care during the coronavirus pandemic, and what steps all practices should continue to take to make the client/practice relationship a positive one post-pandemic.
- How to build confidence in veterinary technicians and assistants to enable them to step up to the plate to properly educate this client segment as their responsibilities increase.
Date: Wednesday, August 12, 2020
Time: 12pm EST
Duration: 35 minute presentation, 10 minute Q&A
About the presenters:
Melissa Supernor, LVT, CVT, VTS (SAIM), CFE, CCFP, is Director of Learning and Development at Rarebreed Veterinary Partners. She is also the Founder and President of Educational Advocates of the Veterinary Team (EdAVT), as a lecturer and consultant specializing in Practice Development, Professional and Career Development and Internal Medicine topics. In addition, she is President of the Academy of Internal Medicine for Veterinary Technicians (AIMVT), an organization which aims to promote interest in advanced knowledge and skills in the discipline of Internal Medicine.
Dr. Jim Hurrell is the Director Emeritus of the Penn Foster Veterinary Academy. He has a demonstrated history of working in the e-learning industry with the veterinary technician/nursing community. Before Penn Foster, Dr. Jim brought his talents to Delgado Community College in Louisiana and Macomb Community College in Michigan as Program Director of the Veterinary Technology and Veterinary Technician programs, respectively.