Insurance and Billing Clerk

Certificate Accelerated

Insurance and Billing Clerk Training for Your Employees

Penn Foster’s online Insurance and Billing Clerk Certificate prepares learners to interpret information on a patient’s chart and generate invoices using the corresponding codes from insurance companies to provide timely and accurate billing services. Upon completing the program, workers will understand specific payer billing and payment rules, managed care contracts, and reimbursement schedules to effectively and efficiently process claims and payments, becoming an asset to your healthcare staff.

  • Trains workers for roles such as insurance and billing clerk, insurance billing specialist, medical billing and accounts clerk, and insurance billing and collections specialist.
  • Includes wraparound learner support and access to instructors and coaches, ensuring your workers successfully progress through the training and excel on-the-job.
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What Your Learners Will Study

  1. The importance of patient confidentiality and adhering to HIPAA guidelines
  2. How to prepare and transmit claims, research, correct and re-bill outstanding insurance claims, and work with medical office personnel to manage the facility’s insurance accounts receivable.
  3. Effective customer service skills, including interpersonal communication, working with a variety of people, and more.
  4. Develop computer and administrative skills to become an effective member of a healthcare administration team.

Insurance and Billing Clerk Training Curriculum


Average completion time: 1-3 mo

Our online Insurance and Billing Clerk Training curriculum is designed to prepare workers to confidently fill vital roles in the healthcare system, ensuring claims are properly filed and billed to patients and insurance companies. Online courses cover topics such as:

  •  Patient communication and customer service skills
  • Patient confidentiality and HIPAA
  • Computer and administrative skills
  • Use of electronic medical records systems
  • Understanding of medical billing, reimbursements, and insurance procedures

Show Full Curriculum

Our Partners

As the trusted training provider for leading employers, education providers, and job training organizations, Penn Foster designs and delivers digital and blended learning programs that attract, upskill, and retain workers in America's fastest-growing fields and professions. 
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Our Proven Training Model

High-quality, online skills training for your employees

Online Delivery

  • Digital platform allows for studying any time, any where  
  • Content is available via computer, mobile device, or tablet  
  • 24/7 access to online resource library and knowledge base   

Engaging Content

  • Programs include simulations, videos, and virtual demos   
  • Varied learning methods help cement application of concepts 
  • Real-time feedback enables efficient mastery of material 

Robust Support

  • Self-service tools and unlimited multi-channel support 
  • Live and recorded webinars hosted by our faculty 
  • Access to peer-to-peer community of learners  

Real World Credentials

  • Training programs focus on today’s in-demand job skills  
  • Content developed by professional leaders in the field  
  • Courses align to industry certifications and accreditation 

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