Curriculum
Pharmacy Assistant Training Curriculum for Your Employees
Penn Foster’s Pharmacy Assistant Training Program is designed with job readiness in mind, preparing your workers for the role with courses on customer service, billing and reimbursement procedures, and HIPAA regulations.
Pharmacy Assistant
Certificate
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Lesson 1: Customer Service
By the end of this lesson, your learners will be able to do the following:
- Explain the components of fostering positive relations between service provider and patient
- Describe how to develop effective relationships with patients, team members, other personnel, and patients’ families
- State the importance of communicating effectively in the healthcare setting
Lesson 2: Confidentiality in Allied Health
By the end of this lesson, your learners will be able to do the following:
- Analyze the court's role in healthcare information and litigation
- Examine patient's medical record requirements and common issues
- Summarize the common-law basis for confidentiality
- Apply privacy rules to patient information
- Describe OSHA's safety rules
- Identify special types of health information
- Recognize special rules and social-policy issues of HIV patients
- Evaluate risk management's effect on quality and electronic medical records
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Lesson 1: Basic Math for Allied Health
By the end of this lesson, your learners will be able to do the following:
- Solve addition, subtraction, multiplication, and division problems that contain whole numbers
- Solve addition, subtraction, multiplication, and division problems that contain proper and improper fractions
- Solve addition, subtraction, multiplication, and division problems that contain decimals
- Solve problems with percentages such as calculations for base rate, discounts, and sales tax
- Use the proper procedures for calculating deductions from a paycheck (federal, state, and local taxes, hospitalization, union dues, and pension costs) to find net pay
- Calculate simple and compound interest
- Convert measurements in the metric system and in foreign currencies using the appropriate conversion factor
Lesson 2: Basic Grammar for Allied Health
By the end of this lesson, your learners will be able to do the following:
- Identify the parts of speech
- Recognize subjects, predicates, compound subjects, compound predicates, objects, and clauses
- Explain subject-verb agreement
- Use pronouns correctlyUse modifiers correctly
- Identify how to write using parallel construction
- Apply the basic rules of punctuation
- Distinguish between words that need to be capitalized and words that do not need to be capitalized
Lesson 3: Professional Communications
By the end of this lesson, your learners will be able to do the following:
- Identify how to handle incoming calls in an office setting
- Recognize how to use telecommunications technology to handle phone calls and to organize phone numbers
- Describe seven components of effective oral communication
- Identify benefits and drawbacks of using email as well as the standard parts of an email
- Explain best practices for composing and sending an email
- Identify the parts of a business letter
- Explain common practices related to sending and receiving domestic and international mail
Lesson 4: Basic Word and Excel
By the end of this lesson, your learners will be able to do the following:
- Explain how to create a Word file
- Apply formats to a document
- Identify how to compose documents with images, shapes, and graphics
- Explain how to create an Excel document
- Recognize how to use Excel to analyze data
- Describe how to create an integrated document
- Describe how to create a mail merge document
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eBook: Mosby’s Pharmacy Technician Principles and Practice, 5thEd.
Lesson 1: Reimbursement Methodologies for Pharmacy Technicians
By the end of this lesson, your learners will be able to do the following:
- Describe the history and evolution of the healthcare reimbursement systems
- Explain various reimbursement methodologies applicable to a pharmacy technician
- Describe how to process pharmacy reimbursement claims and maintain compliance with billing rules and regulations
Lesson 2: Pharmacy Billing and Inventory Management
By the end of this lesson, your learners will be able to do the following:
- Explain drug utilization, naming, and the types of private, group, and government insurance plans
- Explain the processes involved in third-party billing and other methods of payment
- Discuss proper inventory management methods
- Explain best practices for pharmacy in regards to law, ethics, and regulatory agencies