IT Support Training Curriculum for Your Employees

In this course, your learners will develop the necessary skills to ensure their success in the program. They will learn how to improve their study skills and use a number of tools that will help them be successful.

By the end of this course, your learners will be able to do the following:

• Identify the skills needed to be a confident and independent online learner

In this course, your learners will gain the interpersonal skills all IT support professionals need to be successful. Whether dealing with coworkers or dealing with external customers, it’s important that IT support specialists maintain professionalism in any scenario.

This course will cover the importance of using good communication skills with both coworkers and customers. Your learners will build an understanding about expectations for appearance, hygiene, and language in professional settings, and they will discover skills that will help them adapt to an ever-changing work environment. Finally, they will learn about providing excellent customer service, whether working with the public or internal customers within an organization.

By the end of this course, your learners will be able to do the following:

• Describe the skills needed for effective communication
• Explain the professional characteristics exhibited by successful employees
• Identify the hallmarks of excellent customer service

This course introduces your learners to the skills needed to become successful IT support specialists. One way that students demonstrate to employers that they have mastered these skills is by obtaining A+ certification through CompTIA. The materials in this course and the textbook chapters they will read align to the 220-1001 Core 1 objectives for the CompTIA A+ Certification Exam.

In this course, your learners will become familiar with hardware components, which are an important part of A+ training. They will also be able to identify the functions of motherboards, memory, hard drives, and other parts of a computer system. They will also learn about networking and learn how to troubleshoot and secure portable and mobile devices.

Your learners will also gain an understanding of how to safely operate a multimeter and work with electrical hardware. They will learn the fundamentals of DC and AC voltage measurement, DC measurement, diode measurement, transistor hFE procedure, and multimeter repair.

By the end of this course, your learners will be able to do the following:

• Identify CompTIA exam components and IT support specialist career functions
• Explain the parts of a computer system
• Classify the internal functions of motherboards, firmware, computing storage, and power
• Analyze the external components of a computer system and how they work for customers
• Distinguish elements of networking, including local area networks and wide area networks
• Categorize portable and mobile computer systems
• Discuss basic electricity

This course focuses on operating systems, software, and security, which are key domains in the CompTIA A+ Certification Exam. The materials in this course and the textbook chapters your learners will read align to the 220-1002 Core 2 objectives for the CompTIA A+ Certification Exam.

While much of the information in this course focuses on the Windows operating system (OS) and its administrative tools, the Mac and Linux operating systems are covered as well. Information on common commands used with the CLI (Command Line Interface) and scripting is also provided. In addition, your learners will gain knowledge about troubleshooting software, configuring networks, and handling common security threats while identifying the best practices that successful IT support specialists employ regularly.

By the end of this course, your learners will be able to do the following:

• Identify three common operating systems
• Summarize the processes of operating systems installation, maintenance, and upgrade
• Describe the troubleshooting process for operating systems
• Relate software to networking
• Categorize computer security in the IT field
• Define operational procedures for a career as an IT support specialist

In this course, your learners will acquire the basic knowledge to understand routing and switching, the underlying mechanisms of all data communication networks. The focus will be on the principles of networking as implemented in the products and practices of Cisco Systems, Inc.

This course is designed for individuals who may not have all the technical prerequisites to become network engineers, but who are motivated to learn what makes networks function. It’s not a preparation for the Cisco certification exam. Your learners do not need any previous networking experience or an extensive math background; the text is written in nontechnical English, so beginners can follow the logic.

By the end of this course, your learners will be able to do the following:

• Categorize the application of network, OSI model, TCP/IP, and protocols
• Analyze the functions of topologies, numbering systems, and IP addresses
• Point out the function of cabling, device functions, and LAN operations
• Show the configuration procedures for routers and switches