Veterinary Practice Management Training Curriculum

In this course, your learners will develop the necessary skills to ensure their success in the program. They will learn how to improve their study skills, so they are able to use a number of tools that will help them be successful.

They will also learn about the similarities between personal financial goals and business goals and how to determine personal financial goals. They will cover setting up a budget and researching, planning, starting up, and maintaining a business.

By the end of this course, your learners will be able to do the following:

• Identify skills needed to be a confident and independent online learner
• Analyze the interdependent goals of life and business and the steps needed to achieve them

In the business world, people are sometimes put into management situations when they really don’t understand what management is all about. Although some are able to step into a management position and handle it naturally, others find the responsibilities to be overwhelming. Management courses are a must. For those proficient in managerial positions, management courses can help improve their skills and gain a better understanding of their new responsibilities. For those who are overwhelmed by a new management position, or who strive to secure a management position, management courses help by presenting concepts and ideas to build new skills.

This course is divided into lessons that discuss the foundations and principles of management, planning, organizing, leading, and controlling. As you read the textbook, try to relate the material to your own experiences. If you don’t have any management experience, try to put yourself in the place of your manager and relate the material to those experiences.

By the end of this course, your learners will be able to do the following:

• Summarize the functions of management and the basic steps in various planning processes
• Explain how to make effective decisions as a manager and a leader
• Describe the fundamental elements of an organization’s structure and the components of an organization’s competitive environment
• Explain principles for setting goals that motivate employees, why companies develop control systems, and why teamwork is beneficial
• Analyze why diversity is a critical organizational and managerial issue, and describe the criteria for technology decisions and managing change
• Demonstrate the foundations and principles of management by completing an open-book proctored exam

This course meets the needs of learners who need to understand accounting language but aren’t planning on becoming accountants. Learners will learn what accounting information is, what it means, and how it’s used. Topics covered include financial statements, return on investment, bookkeeping process, cost accounting, and report systems.

By the end of this course, your learners will be able to do the following:

• Define accounting and identify and describe its different classifications
• Analyze transactions that affect current assets, including applications of valuation and matching
• Interpret financial statements and describe how listed factors impact net income and cash flow
• Analyze cost-volume-profit relationships and apply cost accounting principles to financial decision making

In this course, your learners will learn the importance of understanding and implementing laws and requirements in a veterinary practice. They will also learn the benefits of developing a professional, efficient, and knowledgeable team that provides exceptional customer service to their clients. Additionally, the course will provide them with instructions and information on how to help their practice grow financially.

By the end of this course, your learners will be able to do the following:

• Analyze the importance of team building, human resources, and ethical and legal considerations in veterinary practices
• Point out the appropriate design, technology, diagnostic laboratory, and marketing strategies required in veterinary practices
• Analyze the methods to ensure an efficient and compassionate communication process with clients
• Categorize the various intricacies involved in managing appointments, records, inventory, logs, and controlled substances
• Point out the importance of pet health insurance in veterinary practice and safety at workplace
• Categorize the various clinical assistance procedures and the calculations and conversions related to veterinary practices
• Prepare correct responses for each of the questions mentioned in your project

Your learners textbook’s learning objectives, found at the outset of each chapter, are meant to introduce them to basic concepts, theories, and perspectives related to effective human resource management. Further, their text includes a wealth of case studies and features that will help them understand practical problems and applications of human resource management principles.

By the end of this course, your learners will be able to do the following:

• Describe the elements of human resource management, including labor considerations, regulation, and management of workflow
• Explain how companies should prepare for and implement HRM to hire new employees and create training programs
• Identify the aspects of employee, career, and turnover management
• Summarize how employees are paid, including legal requirements, performance-based pay, commissions, salaries, and benefits
• Describe other HRM functions including collective bargaining, labor relations, global HRM, and building a high-performance organization
• Explain key aspects of the field of human resource management

This course covers the principles of marketing. Topics covered include assessing, analyzing, understanding, and targeting the marketplace, as well as the creation, capture, delivery, and communication of value. Students will learn how to develop a marketing plan; use social and mobile marketing effectively; integrate ethics into marketing strategies; influence the consumer decision process; perform market research; perform SWOT and STP analyses; make decisions concerning branding, packaging, and developing new products; price products and services fairly; set advertising objectives; and more.

By the end of this course, your learners will be able to do the following:

• Analyze the many components that are considered and used when making marketing plans and strategies
• Analyze the foundation of the marketing model and its emergence
• Point out the targeted strategies and plans in marketing and globalization
• Formulate a plan of valuing production, innovation, and product marketing
• Develop valuing strategies for products and services in marketing
• Categorize the strategies for supply chain management and retailing
• Distinguish between the various domains under IMC strategies
• Design a marketing plan for an existing business

This course will introduce your learners to the types of ethical issues they may encounter in their professional life and provide them with ways of considering what the best response to an issue might be. First, they will be introduced to different schools of thought about how to determine the “right” course of action—philosophical approaches such as utilitarianism, Kantian ethics, and character-based philosophies. Second, in addition to these personal ethics perspectives, they will be introduced to various business-related approaches to ethical issues in a professional setting. Third, they will be introduced to a process for decision making to balance the personal, professional, and societal considerations to help them make good decisions in their business life. Finally, they will be given an overview of selected areas of business that may require particular attention to ethical and social responsibility issues.

By the end of this course, your learners will be able to do the following:

• Categorize ethics and perspectives pertaining to business and decision making
• Distinguish between the norms of corporate culture and the corporate social responsibilities
• Analyze the various employer and employee responsibilities, the issues of technological capabilities, and ethical marketing
• Point out the impact of ethical corporate governance on corporate sustainability and conflicts of interest
• Prepare a report on business ethical decisions in veterinary practice by utilizing your findings