The Lasting Impact of the Pandemic on the Pharmacy Industry
Posted by Des Sinkevich on August 31, 2021
How COVID-19 changed the role of pharmacies
Besides the essential day-to-day tasks pharmacists and pharmacy technicians are responsible for, they were also dealing with an influx of phone calls from worried clients. Kristy Malacos, the Executive Director of Ancillary Services at Comprehensive Pharmacy Services of Magruder Hospital, shared that, “People were scared and didn’t know where to turn to and that really did impact staffing, [even just] answering those phones while trying to maintain business.”
Vaccine distribution added another layer of responsibility. Credentialed pharmacy technicians in some states were empowered to administer vaccines to patients, while technicians in others shouldered more tasks traditionally performed by pharmacists to allow them more time to administer vaccines. Pharmacy technicians were called on to be more adaptable than ever.
As the world is slowly easing back to something approaching normal, the new responsibilities of pharmacy technicians seem to be here to stay. That means training and hiring processes for pharmacies in both retail and clinical settings need to adapt.
Finding an effective training solution for pharmacies
Besides effectively preparing new or current employees to take on the new roles and responsibilities required to handle an influx of patients and vaccinations, offering industry-recognized training can provide an incentive for job applicants. In an economy that is slowly recovering, with workers more aware than ever of their worth to employers, offering education, training, and other benefits can make a difference when sourcing quality talent. An ASHP-accredited program like Penn Foster’s Pharmacy Technician Career Diploma can not only entice new hires and improve retention rates, it can help employers ensure that their pharmacy team is ready for anything that comes their way.