5 Ways Employee Training Benefits Vet Clinics (and Patient Care)

Posted by Lauren Ambrosio on October 26, 2023

The phone hasn’t stopped ringing since 7:00 a.m. Your veterinary assistants fill out the day’s charts while your licensed techs prep for appointments and surgeries. Everyone hits the ground running even before the first patient walks through the door (on a leash), and the pace isn’t likely to slow down until lunch. That is, if your techs are able to pop into the break room to heat and eat their leftovers in between charting, calling clients, and catching up on lab work.


Does this sound like your clinic? If your techs and support staff seem like they are all one cat scratch away from a breakdown, it’s time to reassess your clinic’s approach to employee satisfaction. One way you can positively impact your staff and the clinic at-large is with education initiatives.


Read more: Investing in Your Veterinary Team: A Guide to Professional Development & Beyond


Vet tech in blue scrubs holding dog speaking with a client.

Benefits of making education a priority in your veterinary practice

The AVMA published a report in 2022 by David C. Driscoll, DVM, that shows higher levels of job satisfaction are directly linked to better patient care. While this is true across all healthcare jobs, the industry that experiences one of the worst overall job satisfaction rates is veterinary medicine.


Does your staff have time during their shifts to work on CE or credit courses, and are you offering these opportunities in earnest? As a leader, it’s important to prioritize ensuring every single employee is as educated and credentialed as they want to be. But what are the benefits of placing education initiatives at the forefront of your practice?


1. Higher intrinsic rewards

As gleaned from a NAVTA 2016 survey, one of the biggest experiences veterinary technicians value is the "opportunity to maintain competence in medical/surgical/technology topics." By facilitating educational opportunities, veterinary practices enable techs to grow their knowledge and boost their job satisfaction.


Read more: Helpful Resources for Your Vet Techs (National Vet Tech Week)


2. Economic benefits to the practice

This study suggests that hiring more CVTs per veterinarian has economic advantages. For instance, a rise in average veterinarian gross revenue was observed with each additional CVT per veterinarian. Thus, a more educated and skilled technician can contribute more substantially to the practice's revenue.


3. Better outcomes and improved patient care

An educated veterinary technician is better equipped to deliver high-quality patient care. Their expertise and knowledge can directly influence the outcomes of the treatments. When a veterinary technician speaks confidently and knowledgeably, this can offer peace of mind to pet owners.


Read more: Investing in Your Vet Team: the Employee Development Guide


4. Reduced turnover

Unfortunately, there's a notable turnover rate among veterinary technicians, with some leaving due to a lack of career advancement opportunities. Veterinary technicians working towards a certification or degree need resources to be successful. As their employer, you should provide them with opportunities and real solutions to help them finish their programs.


5. Give your practice’s reputation a boost

A well-educated and competent team can enhance the reputation of a veterinary practice. Clients value and trust advice from knowledgeable professionals, and most prefer their pet’s technician to have some formal training or certification. Not only that, but the more innovative and premium services you offer, the more money your practice can make.


Read more: 4 Veterinary Industry Trends Practice Owners Need to Know


Investing in your employees’ continued education will differentiate you from the rest of the market. Education initiatives not only bolster the individual's professional journey but also provide tangible and intangible benefits to your veterinary practice. The intertwined relationship between personal job satisfaction and broader economic performance underscores the importance of such initiatives.


Elevate your veterinary practice with comprehensive technician training

The landscape of veterinary care is evolving rapidly as pet owners become increasingly proactive about their pets' health and wellness. Even with market uncertainties, there's a consistent demand for top-tier veterinary services. By offering programs like Penn Foster's Veterinary Technician Associate Degree, practices can ensure that their teams are equipped with the latest knowledge and best practices. Enhancing your team's skills not only positions your practice at the forefront of veterinary care but also reinforces your commitment to excellence. Discover how you can integrate advanced veterinary technician training into your practice's growth strategy – connect with our education specialists today!