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Patient Service Representative Pathway Program

Train outplaced and incumbent employees to become skilled Patient Service Representatives.

Patient Service Representative Program Overview

Penn Foster’s online Patient Service Representative pathway training program will prepare learners to coordinate activities related to the admission of patients, including registering patients and obtaining and verifying pertinent information, such as demographic, social, and financial data.

Students will learn how to effectively obtain and communicate consent and legal forms, including Advance Directives and Patient Rights documents, and will gain current knowledge of insurance coverage, regulatory compliance, and claims errors, and be able to communicate benefits and financial responsibility to patients.

Additionally, learners will be prepared to act as a liaison between the patient and the patient healthcare team by scheduling appointments and treatment plans and coordinating clinical placement based on open beds to expedite patient care and flow.

This program will prepare learners for roles such as Patient Service Representative, Patient Advocate, Patient Access Representative, Patient Registrar, and Registration Coordinator.

The pathway curriculum can be customized to the needs of your organization.*

Average Completion Time

1-3 Months

Time to complete is based on individual learner progression.


  • Patient communication and customer service skills
  • Patient confidentiality and HIPAA
  • Computer and administrative skills
  • Medical terminology
  • Use of electronic medical records systems
  • Understanding of medical billing, reimbursements, and insurance procedures

Features and Benefits

  • PFx learning platform provides engaging and interactive learning materials including numerous simulations and hands-on practical labs
  • Engaging digital textbooks and study materials
  • Committed support for learners from faculty, staff, and online resources
Distance Education Accrediting Commission (DEAC)
Penn Foster is nationally accredited by the Distance Education Accrediting Commission (DEAC). The DEAC is listed by the U.S. Department of Education as a recognized accrediting agency and is recognized by the Council for Higher Education Accrediting (CHEA).
*Customization options based upon quantity of learners