Contact Tracer

Certificate Accelerated

Online Contact Tracer Training for Your Employees

As a fast-growing, in-demand role, the Contact Tracer Program can effectively train your outplaced workers or upskill your existing employees into this high need field. Your workers will learn to properly track and monitor contacts over the phone and perform data entry as part of infectious disease control measures employed by local and state health departments and other health organizations. Additionally, employees will learn how to confidentially, and with cultural sensitivity, communicate and provide education, information, and support to exposed individuals so they can understand their risk.

  • Prepares workers for roles such as contact tracer, disease investigator, and disease intervention specialist.
  • Includes wraparound learner support and access to instructors and coaches, ensuring your workers successfully progress through the training and excel on-the-job.
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What Your Learners Will Study

  1. How to conduct interviews with exposed individuals on their potential exposures or contacts.
  2. Patient confidentiality and the importance of understanding and adhering to HIPAA regulations.
  3. The basics of infectious disease and its transmission.
  4. Interpersonal skills vital to working with patients, communicating urgency, and providing effective service to patients.

Contact Tracer Training Curriculum


Average completion time: 1-3 mo

Through our Contact Tracer Training Program, your learners will develop the foundational skills necessary to becoming effective contact tracers. Online courses cover topics such as:

  • Patient communication and customer service skills
  • Patient confidentiality and HIPAA
  • Understanding infection, infectious disease and transmission
  • Computer and administrative skills

Show Full Curriculum

Our Partners

As the trusted training provider for leading employers, education providers, and job training organizations, Penn Foster designs and delivers digital and blended learning programs that attract, upskill, and retain workers in America's fastest-growing fields and professions. 
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Our Proven Training Model

High-quality, online skills training for your employees

Online Delivery

  • Digital platform allows for studying any time, any where  
  • Content is available via computer, mobile device, or tablet  
  • 24/7 access to online resource library and knowledge base   

Engaging Content

  • Programs include simulations, videos, and virtual demos   
  • Varied learning methods help cement application of concepts 
  • Real-time feedback enables efficient mastery of material 

Robust Support

  • Self-service tools and unlimited multi-channel support 
  • Live and recorded webinars hosted by our faculty 
  • Access to peer-to-peer community of learners  

Real World Credentials

  • Training programs focus on today’s in-demand job skills  
  • Content developed by professional leaders in the field  
  • Courses align to industry certifications and accreditation 

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