Health Information Clerk Training Curriculum

Lesson 1: Customer Service

By the end of this lesson, your learners will be able to do the following:

• Explain the components of fostering positive relations between service provider and patient
• Describe how to develop effective relationships with patients, team members, other personnel, and patients’ families
• State the importance of communicating effectively in the healthcare setting

Lesson 2: Confidentiality in Allied Health

By the end of this lesson, your learners will be able to do the following:

• Analyze the court's role in healthcare information and litigation
• Examine patient's medical record requirements and common issues
• Summarize the common-law basis for confidentiality
• Apply privacy rules to patient information
• Describe OSHA's safety rules
• Identify special types of health information
• Recognize special rules and social-policy issues of HIV patients
• Evaluate risk management's effect on quality and electronic medical records

Lesson 3: Introduction to Medical Terminology

By the end of this lesson, your learners will be able to do the following:

• Summarize the history of medical terminology and how terms are formed
• Describe the relationships among the structures of the body
• Differentiate the positional and directional terms used to describe anatomical locations
• Identify the nutrients that fuel basic body functions

Lesson 1: Basic Grammar for Allied Health

By the end of this lesson, your learners will be able to do the following:

• Identify the parts of speech
• Recognize subjects, predicates, compound subjects, compound predicates, objects, and clauses
• Explain subject-verb agreement
• Use pronouns correctly
• Use modifiers correctly
• Identify how to write using parallel construction
• Apply the basic rules of punctuation
• Distinguish between words that need to be capitalized and words that do not need to be capitalized 

Lesson 2: Professional Communications

By the end of this lesson, your learners will be able to do the following:

• Identify how to handle incoming calls in an office setting
• Recognize how to use telecommunications technology to handle phone calls and to organize phone numbers
• Describe seven components of effective oral communication
• Identify benefits and drawbacks of using email as well as the standard parts of an email
• Explain best practices for composing and sending an email
• Identify the parts of a business letter
• Explain common practices related to sending and receiving domestic and international mail

Lesson 3: Basic Word and Excel

By the end of this lesson, your learners will be able to do the following:

• Explain how to create a Word file
• Apply formats to a document
• Identify how to compose documents with images, shapes, and graphics
• Explain how to create an Excel document
• Recognize how to use Excel to analyze data
• Describe how to create an integrated document
• Describe how to create a mail merge document

This course is designed to help you understand the reimbursement process and the various methodologies involved. You’ll be introduced to billing cycles and how health information technology is used in medical offices, and learn about basic accounting transaction terminology and apply this information to enter patient charges and payments.

By the end of this course, you’ll be able to:

• Describe the contents of the Electronic Health Record and security, privacy, and confidentiality practices associated with medical records
• Explain the administrative and clinical roles in the medical office and functions within the EHR that are utilized routinely in these roles
• Describe the billing and reimbursement process
• Complete simulated health records in practice electronic health record software