Health Information Clerk Training Curriculum

Lesson 1: Customer Service

 

By the end of this lesson, your learners will be able to do the following:

 

• Explain the components of fostering positive relations between service provider and patient
• Describe how to develop effective relationships with patients, team members, other personnel, and patients’ families
• State the importance of communicating effectively in the healthcare setting

 

Lesson 2: Confidentiality in Allied Health

 

By the end of this lesson, your learners will be able to do the following:

 

• Analyze the court's role in healthcare information and litigation
• Examine patient's medical record requirements and common issues
• Summarize the common-law basis for confidentiality
• Apply privacy rules to patient information
• Describe OSHA's safety rules
• Identify special types of health information
• Recognize special rules and social-policy issues of HIV patients
• Evaluate risk management's effect on quality and electronic medical records

Lesson 3: Introduction to Medical Terminology

 

By the end of this lesson, your learners will be able to do the following:

 

• Summarize the history of medical terminology and how terms are formed
• Describe the relationships among the structures of the body
• Differentiate the positional and directional terms used to describe anatomical locations
• Identify the nutrients that fuel basic body functions

Lesson 1: Basic Grammar for Allied Health

 

By the end of this lesson, your learners will be able to do the following:

 

• Identify the parts of speech
• Recognize subjects, predicates, compound subjects, compound predicates, objects, and clauses
• Explain subject-verb agreement
• Use pronouns correctly
• Use modifiers correctly
• Identify how to write using parallel construction
• Apply the basic rules of punctuation
• Distinguish between words that need to be capitalized and words that do not need to be capitalized 

 

Lesson 2: Professional Communications

 

By the end of this lesson, your learners will be able to do the following:

 

• Identify how to handle incoming calls in an office setting
• Recognize how to use telecommunications technology to handle phone calls and to organize phone numbers
• Describe seven components of effective oral communication
• Identify benefits and drawbacks of using email as well as the standard parts of an email
• Explain best practices for composing and sending an email
• Identify the parts of a business letter
• Explain common practices related to sending and receiving domestic and international mail

 

Lesson 3: Basic Word and Excel

 

By the end of this lesson, your learners will be able to do the following:

 

• Explain how to create a Word file
• Apply formats to a document
• Identify how to compose documents with images, shapes, and graphics
• Explain how to create an Excel document
• Recognize how to use Excel to analyze data
• Describe how to create an integrated document
• Describe how to create a mail merge document

Ebook: The Electronic Health Record for the Physician’s Office, Third Edition

Equipment: SimCharts Access Code

 

Lesson 1: Electronic Health Records and Security

 

By the end of this lesson, your learners will be able to do the following:

 

• Describe the current use and contents of the EHR and describe advantages and disadvantages of EHR
• Explain student resources and EHR available for SimChart for the Medical Office
• Describe HIPAA, the Security Rule, the Privacy Rule, and confidentiality and its effect on patient care

 

Lesson 2: Electronic Health Records and Security Graded Project

 

By the end of this lesson, your learners will be able to do the following:

 

• Complete simulated appointments and patient registrations in SimCharts

 

Lesson 3: Administrative and Clinical Use of the EHR

 

By the end of this lesson, your learners will be able to do the following:

• Describe, understand, and use the components of the patient encounter to complete a patient visit
• Understand the reimbursement process, coding systems, and proper documentation for medical necessity of services

 

Lesson 4: Administrative and Clinical Use of the EHR Graded Project

 

By the end of this lesson, your learners will be able to do the following:

 

• Complete administrative and clinical reports in SimCharts

 

Lesson 5: Reimbursement and Personal Health Records

 

By the end of this lesson, your learners will be able to do the following:

 

• Understand the reimbursement process, coding systems, and proper documentation for medical necessity of services
• Describe the use of the personal health record, advantages, and how to maintain this record

 

Lesson 6: Reimbursement and Personal Health Records Graded Project

 

By the end of this lesson, your learners will be able to do the following:

 

• Complete reimbursement and personal health records in SimCharts

 

Lesson 7: Final Graded Project

 

By the end of this course, your learners will be able to do the following:

 

• Complete reimbursement and personal health records in SimCharts