Patient Service Representative

Patient Service Representative Training for Your Employees

Penn Foster’s online Patient Service Representative Training Program will prepare workers to coordinate activities related to the admission of patients, including registering patients and obtaining and verifying pertinent information, such as demographic, social, and financial data.

  • Prepares your employees for roles such as patient service representative, patient advocate, patient registrar, and registration coordinator.
  • Includes wraparound learner support and access to instructors and coaches, ensuring your workers successfully progress through the training and excel on-the-job.
woman in scrubs on the phone sitting at a desk.

What Your Learners Will Study:

  1. How to effectively obtain and communicate consent and legal forms, including Advance Directives and Patient Rights documents.
  2. Knowledge of insurance coverage, regulatory compliance, and claims errors, and be able to communicate benefits and financial responsibility to patients.
  3. How to provide excellent customer service to patients, keeping in mind patient confidentiality and HIPAA regulations.
  4. Understanding commonly used medical terminology.

Patient Service Representative Training Curriculum

Average completion time: 1-3 mo

Designed with job-readiness in mind, Penn Foster’s Patient Service Representative Training curriculum covers the essential skills and knowledge needed to prepare your workers to become effective members of your healthcare team. Online courses cover topics such as:  

  • Patient communication and customer service skills
  • Patient confidentiality and HIPAA
  • Computer and administrative skills
  • Medical terminology
  • Use of electronic medical records systems
  • Understanding of medical billing, reimbursements, and insurance procedures

Show Full Curriculum

Our Partners

As the trusted training provider for leading employers, education providers, and job training organizations, Penn Foster designs and delivers digital and blended learning programs that attract, upskill, and retain workers in America's fastest-growing fields and professions.

How it works

Our Proven Training Model

High-quality, online skills training for your employees

Online Delivery

  • Digital platform allows for studying any time, any where  
  • Content is available via computer, mobile device, or tablet  
  • 24/7 access to online resource library and knowledge base   

Engaging Content

  • Programs include simulations, videos, and virtual demos   
  • Varied learning methods help cement application of concepts 
  • Real-time feedback enables efficient mastery of material 

Robust Support

  • Self-service tools and unlimited multi-channel support 
  • Live and recorded webinars hosted by our faculty 
  • Access to peer-to-peer community of learners  

Real World Credentials

  • Training programs focus on today’s in-demand job skills  
  • Content developed by professional leaders in the field  
  • Courses align to industry certifications and accreditation 

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