In this course, you'll learn the personal qualities that employers look for in their employees, such as integrity and dependability. You'll review the baseline responsibilities common to most jobs and the importance of employee handbooks in a successful work environment. Strategies required to be productive and adapt to change are also covered. You'll examine the interpersonal skills needed to ensure positive interactions with diverse populations through various channels of communication and gain strategies for overcoming communication barriers. An understanding of the importance of teamwork, different roles of team members, characteristics of leadership, and strategies for overcoming conflict employed by successful teams are critical elements of interpersonal interactions.
You'll gain an understanding of critical workplace skills. These include time management, prioritization, the decision-making process, the problem-solving process, and open-mindedness, as well as learning how to interact with customers in a professional manner.
By the end of this course, your learners will be able to do the following:
- Define the personal qualities of integrity, dependability, and professionalism that are essential to effective work environments
- Explain the interpersonal skills, including respect, communication, and teamwork, that are needed to succeed in a work environment
- Describe workplace skills, tools, and technology that are necessary for working in a professional environment