Hospital Greeter

Hospital Greeter Training for Your Employees

Penn Foster’s online Hospital Greeter Training Program prepares employees to be representatives of your hospital or healthcare facility by welcoming and assisting patients, their families, and other visitors while establishing and maintaining a positive and warm environment. After completing the program, learners will be able to confidently respond to visitor requests, provide information and referral resources, and direct visitors to different services and departments in the hospital.

  • Prepares workers for roles such as hospital greeter, emergency room greeter, hospital ambassador, and client service and administrative support personnel.
  • Includes wraparound learner support and access to instructors and coaches, ensuring your workers successfully progress through the training and excel on-the-job.
hospital employee greeting a guest.

What Your Learners Will Study

  1. How to provide excellent customer service to patients, keeping in mind patient confidentiality and HIPAA regulations.
  2. How to perform administrative duties, including answering all incoming phone calls, performing check-in and check-out procedures, and collecting patient demographic information.
  3. Effective customer service skills, including interpersonal communication, working with a variety of people, and more.
  4. Basic computer and administrative skills.

Hospital Greeter Training Curriculum 

Average completion time: 1-3 mo

Through engaging and flexible digital coursework, the Hospital Greeter Training curriculum prepares employees to develop the skills and knowledge necessary to become an asset to your healthcare staff. Online courses cover topics such as:

  • Patient communication and customer service skills
  • Patient confidentiality and HIPAA
  • Computer and administrative skills

Show Full Curriculum

Our Partners

As the trusted training provider for leading employers, education providers, and job training organizations, Penn Foster designs and delivers digital and blended learning programs that attract, upskill, and retain workers in America's fastest-growing fields and professions. 
How it works

Our Proven Training Model

High-quality, online skills training for your employees

Online Delivery

  • Digital platform allows for studying any time, any where  
  • Content is available via computer, mobile device, or tablet  
  • 24/7 access to online resource library and knowledge base   

Engaging Content

  • Programs include simulations, videos, and virtual demos   
  • Varied learning methods help cement application of concepts 
  • Real-time feedback enables efficient mastery of material 

Robust Support

  • Self-service tools and unlimited multi-channel support 
  • Live and recorded webinars hosted by our faculty 
  • Access to peer-to-peer community of learners  

Real World Credentials

  • Training programs focus on today’s in-demand job skills  
  • Content developed by professional leaders in the field  
  • Courses align to industry certifications and accreditation 

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