As the pandemic continues to change the healthcare landscape, frontline workers are more heavily relied-on than ever before. For retail pharmacies facing increased workloads due to a growth in demand for prescription drugs, in addition to taking on more direct-care work before and during the spread of COVID-19, the need for skilled pharmacy technicians is great. But finding the right applicants to fill open positions isn’t always easy. In order to minimize the cost of constant turnover by increasing employee retention, a focus on training and certifying pharmacy technicians is a must.