Your hourly employees are the face of your quick-serve restaurant- responsible for the day-to-day interactions between your customers and your business. These positions are often plagued with high turnover rates and unfortunately, sometimes the people filling them fail to deliver the quality of service your brand promises. Training and skills development are excellent tools, but they should be thought of as tactics to enhance already-existing characteristics, ones that can't always be be taught. When hiring hourly employees for your restaurant, ensure they fit front-line job requirements by looking for these characteristics: