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Where Talent Meets Career Opportunity

Tony Gigliotti.
The current Director of Talent Management and Organizational Development at UPMC, Tony Gigliotti, recently sat down with us to share his expertise from his 25+ years of experience in human resources within the healthcare industry.
medical worker with laptop and stethoscope.
Even before the pandemic fundamentally changed the healthcare industry, qualified medical assistants were in high demand. The Bureau of Labor Statistics projects a 19% growth in jobs, adding 139,200 new roles by 2029. After almost a year of battling the spread of COVID-19, with vaccines rolling out across the country, trained medical assistants are more vital to healthcare than ever. Offering industry-aligned, accelerated training options for those interested in joining the field can not only quickly increase enrollments at colleges and universities, it can also provide a pathway to certification for learners.
Person examining slide in microscope.
2020 was the busiest year in history for hundreds of thousands of healthcare workers who worked nonstop around the globe to face their biggest challenge yet. The grit and determination displayed by nurses, doctors and healthcare workers is little surprise, and our data shows that thousands more are stepping up to meet the challenge, and employers are supporting them.
Melissa Supernor delivering keynote.
Has the importance of employee upskilling changed as a result of the pandemic? What can managers do to position their veterinary staff for growth? We spoke with Melissa J. Supernor, LVT, CVT, VTS (SAIM), a long-time learning and development strategist and instructor, to learn about why she loves her work and what practices need to consider as they think about the long-term success of their business.
Pharmacy technician filling prescription.
As the United States continues to roll out the much-anticipated COVID-19 vaccines, trained pharmacy technicians will be vital to the process. As of early January, over 30 million vaccine doses have been distributed to immunization providers across the county. But many don’t have the manpower to vaccinate patients and see to business as usual, contributing to the slower-than-desired vaccination rates across the country. Retail and privately owned pharmacies, however, have found a solution: hiring more pharmacy technicians.
Emily Gaudette.
Emily Gaudette is the Director of Organizational Development for Catholic Medical Center in Manchester, New Hampshire. With over a decade in the industry she is well versed in building effective leadership development and training programs in healthcare organizations. She sat down with us to discuss what that meant in one of the toughest years for healthcare on record.
Medical assistant helping patient.
In 2021, the focus for many businesses is recovery. 2020 heavily impacted staffing and the economy, with many industries being forced to lay off workers en masse to financially weather the changes caused by the pandemic response. As some businesses are finally able to bring back workers and hire new ones, training and upskilling will be vital to maintaining momentum and increasing productivity during recovery. Even those industries that are still pushing forward can use learning and development as a method to engage and offer opportunities to dedicated employees who still need to adapt to quick changes. But with budgets that have been stretched to cover immediate business needs during an economic downturn, is allocating spending for training worth the cost? In the long run, yes.
Veterinary worker with dog.
2020 saw a huge jump in new pet ownership, a trend that doesn’t appear to be slowing down as we head into 2021, and veterinary practices need to figure out how to meet the rising demand in new patients. One solution is for leaders to consider how they’re maximizing the skills of their team members. More leaders are recognizing that the best way to elevate their practice is by improving the skills of their current workforce, leading to a newfound commitment to education and training for staff.
Karlene Belyea, VP of Wellness at Mission Veterinary Partners.
The pandemic, coupled with the rise in pet ownership and an increased client list, has resulted in employee burnout at many veterinary hospitals. We spoke with Karlene Belyea, VP of Wellness at Mission Veterinary Partners, to learn about her background and the inner workings of a company that strives to create a culture where employees feel appreciated, respected, and balanced.
Healthcare worker putting on  gloves.
Healthcare staffing has been a rollercoaster for hiring managers and healthcare systems alike over the last year, with some hospitals and non-emergent care providers hemorrhaging jobs at the start of the pandemic. In June, the need for frontline healthcare workers once again spiked, with providers adding new roles and open positions to recover from the over 100,000 jobs previously lost. One thing remains constant, however: the need for continued in-depth training for new and current employees. As the world continues to navigate the pandemic while preparing to provide millions of vaccinations across the country, skilled frontline healthcare workers are more vital than ever. To ensure your staff is ready and able to handle the high demand of new patients, reliance on telehealth, and the first waves of vaccinations, you first need a clear picture of what skills your employees are missing.

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