Owners and managers of quick-service restaurants and retail stores know that high turnover rates are common in these industries. Not only does frequent hiring and training cost time, money and efficiency, losing key frontline employees-who provide excellent customer service and get along well with other employees-can be an even more costly loss. Effective talent management1 helps retain and shape star employees and prevents increasing turnover rates. Create and nurture a talented staff to beat the industry competition and positively impact the local community.